Cancellation & Refund Policy

Sole Space E-Commerce aims to ensure perfect fits and satisfied athletes. If your purchase does not meet your expectations, our structured cancellation and return guidelines apply.

Order Cancellations

You may cancel your order at any time before it is dispatched from our New Delhi facility. To initiate a cancellation, please access your customer dashboard or contact support immediately. If the cancellation is approved prior to shipping, a full refund will be initiated automatically.

Return Eligibility

Footwear and accessories can be returned within 7 days of the delivery date. To qualify for a return, the shoes must be entirely unworn, unwashed, devoid of any scuffs or creases, and packaged in their original, undamaged brand box with all tags attached.

Non-Returnable Items

For hygiene reasons, specific items such as socks and shoe-care products are exempt from returns once the packaging is opened, unless a manufacturing defect is present.

Refund Processing

Once your returned package arrives at our registered address (RZ G261 G/F VISHWAPARK PALAM MATIYALA ROAD UTTAM NAGAR NEW DELHI 110059) and passes our quality inspection, we will authorize the refund. Funds will be credited back to your original Razorpay payment method (Credit Card, UPI, Net Banking) within 5 to 7 business days, depending on your banking institution's processing times.